Return, Refund, Cancellation Policy

How To Cancel An Order
An order may only be cancelled if it has not yet shipped. To cancel and order, please send an email to sales@immunologycenter.org to request an order cancellation. Please include your order number. If the order has not yet shipped, we will cancel your order and refund your total purchase price (including any applicable tax and shipping charges).

How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase. 

1. Please email rma@immunologycenter.org to request a refund and we will assign you a tracking #.
2. Mail your returned item to:
     I Care, Inc.
     Returns Department Tracking # 
     6007 COREWOOD LN
     BETHESDA, MD 20716 

3. Include in your package a signed letter stating the reason for your return and the original receipt. 

Return Exceptions

Merchandise that has been worn, used, or altered will not be accepted for return or exchange. 

Restocking Fee

All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order. 


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